FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
What is the delivery time?
Our delivery time usually takes between 5 to 12 working days, depending on your country. Please note that during busy periods (such as Christmas or sales), it may take a little longer.
Is delivery free?
Yes, VIREZES offers free international shipping on all orders. No minimum purchase required!
How do I track my order?
Once your order is shipped, you will automatically receive an email with your tracking number. You can use this to track your package on our tracking page.
Can I cancel or change my order?
You can request a cancellation or modification within 12 hours after placing your order by contacting our support at support@virezes.com.
What if I received a damaged item?
If you received a damaged or incorrect item, contact us within 48 hours of delivery with a photo. We’ll send a replacement or refund immediately.
Can I return an item?
Yes, you have 30 days to return your product. The item must be unused and in original condition. Contact support@virezes.com for return instructions.